Question 1

What is Brick By Design?

Accepted Answer

Brick By Design is an online store that specializes in selling custom-made Lego® sets and minifigures. We offer a wide range of products that are perfect for Lego® enthusiasts of all ages.

Question 2

How do I place an order?

Accepted Answer

Select' Add to cart' on the product you wish to purchase, then follow all instructions to the payment page. 
Once payment has been received you shall receive a order confirmation. We shall then process your order within 1-2 business days.

Question 3

How can I pay for my order?

Accepted Answer

You can pay using Visa, Mastercard, or PayPal. If you're under 18, make sure you have your parent or guardian's permission!

Question 4

What is the cost of delivery?

Accepted Answer

For Tracked 24 postage within the UK, the standard shipping rate is £7.45. For European shipping, the rate is £13.95 for tracked delivery.  For shipping to the USA the rate is £26.95. When ordering internationally there will be taxes when you receive your order. Delivery is free within mainland UK for all orders over £150.

Question 5

Where do you deliver to and how long for delivery ?

Accepted Answer

For UK customers, it typically takes 6 - 9 working days for the order to be shipped and delivered. For international customers, it may take 10 - 20 working days. Please note that if we are experiencing a high volume of orders, there may be a delay in processing and we will contact you to inform you of any such delays. The processing time for orders is typically 1 - 2 working days.

Question 6

What parts do you use for your custom models?

Accepted Answer

Yes! We take pride in using only genuine Lego® bricks and parts for all of our products. You can trust that the quality and durability of our products are built to last using only the best Lego® bricks available.

Question 7

Do your Lego® kits come with PDF instructions?

Accepted Answer

Absolutely! All our Lego® kits come with detailed PDF instructions to guide you through the build. If you already have a lot of Lego® bricks, you can just order the PDF instructions online. Our team has carefully designed and tested these instructions to make sure they're easy to follow and fun!

Question 8

How can I stay up-to-date with the latest Brick By Design news and updates?

Accepted Answer

You can stay up-to-date with the latest Brick By Design news and updates by following us on our socials. We are active on Facebook, Instagram, and YouTube, and you can find us at @brickbydesign. We regularly post behind-the-scenes content, new product releases, and other exciting updates, so be sure to check us out

Question 9

How do I return an item ?

Accepted Answer

Within 14 days, please contact us using our contact form or email, we will then confirm the return request with you. Postage costs must be covered by you.  All items must be returned in saleable condition with all pieces and in  original packaging.

What is Brick By Design?

How do I place an order?

How can I pay for my order?

What is the cost of delivery?

Where do you deliver to and how long for delivery ?

What parts do you use for your custom models?

Do your Lego® kits come with PDF instructions?

How can I stay up-to-date with the latest Brick By Design news and updates?

How do I return an item ?

FAQs
Frequently Asked Questions

Join our Mailing List!

What is Brick By Design?

How do I place an order?

How can I pay for my order?

What is the cost of delivery?

Where do you deliver to and how long for delivery ?

What parts do you use for your custom models?

Do your Lego® kits come with PDF instructions?

How can I stay up-to-date with the latest Brick By Design news and updates?

How do I return an item ?

FAQs Frequently Asked Questions

Join our Mailing List!

FAQs
Frequently Asked Questions